Training on Conflict Resolution, Negotiation and Mediation

Training on Conflict Resolution, Negotiation and Mediation


Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. The underlying factors that cause conflicts are usually in place long before the outbreak of violence. It is the escalation in particular that in most cases turns a peaceful situation, into a destructive and deadly conflict.

In order to have effective conflict prevention, early warning indicators must be detected and addressed before violence becomes too destructive. This course will help you to understand how conflict can be positive and will introduce you to tools and techniques that will assist you to effectively deal with conflict situations.


Conflict, being an inevitable part of our lives, means that almost on a day to day everyone deals with one form of conflict or the other. As such, the training is meant for anyone dealing with conflict resolution, conflict managers, project managers, people dealing with peace maintenance, community members, negotiators etc.


5 Days


Upon course completion, participants will be able to;

  • Identify causes of conflict
  • Describe how diversity and differences can be harnessed
  • Demonstrate strategies that avoid escalation of conflict
  • Demonstrate techniques to show empathy and rapport
  • Problem solve quickly and effectively
  • Handle customer complaints appropriately
  • Negotiate a successful outcome


Module 1: Core terminologies of Conflict and its basics

  • Nature of conflict
  • Functions of conflict
  • Conflict Resolution: Terms and Definitions
  • What courses disputes and conflict
  • The Circle of conflict
  • The relationship between conflict and human rights
  • The relationship between human rights and human needs

Module 2: Intervening Conflicts

  • Spectrum of response to conflict
  • Roles played in conflict situations
  • Cultural aspects influencing conflict resolutions
  • Conflict analysis
  • Tools for conflict analysis

Module 3: Negotiation

  • What is Negotiation?
  • Negotiation skills
  • Strategies and outcomes of a dispute
  • Position and interests
  • Positional negotiation

Module 4: Communication

  • Description of communication
  • Active listening
  • Effective questioning
  • Paraphrasing
  • Honest communication
  • Framing and reframing: Moving beyond rhetoric and threats

Module 5: Mediation

  • Mediation as a means of conflict resolution
  • Roles played in conflict situation
  • Stages of the mediation process
    • Stage 1: introduction
    • Stage 2: conflict description
    • Stage 3: problem solving
    • Stage 4: agreement
  • Convening Multi-party stakeholders Negotiations
Filed Under: Training


July 17, 2017 - July 21, 2017
9:00 am - 4:00 am EAT


July 10, 2017



Event Host